Need Help?

Let us help you make your journey last a lifetime

Our friendly Customer Care team are available 7 days a week.

We operate from Auckland, New Zealand. To view times in your local time zone simply click on the times above.

Help center

Find the answers to your questions by searching our Knowledge Base. We've collected our most searched for articles below:
• Why Am I Getting Errors in the Design Studio?
• Customs, Import Duties and Local Taxes
• Image Quality and Specifications
• What Are the Estimated Turnaround Times for Orders?

Call us

USA: +1 (424) 389 3485
New Zealand: +64 (9) 889 7170
Australia: +61 (2) 8074 7884
Canada: +1 (613) 902-4449
United Kingdom: +44 (20) 38901122
France: +33 (1) 85640254
Rest of world: +1 (424) 389 3485

Click the grey chat icon (visible in the header of our website) to start chatting with a member of our team. We will get back to you as quickly as possible.

Please note: Chat icon only appears when a team member is available.

Email

Email us when it suits you. Our team will get back to you within 48 hours.

Mother's Day delivery deadlines

Creating gifts for Mother's Day? View our deadlines for Mother's Day delivery.

Please note: If you check out multiple formats in the same order, the format with the longest production time will apply to the order.

Still looking for an answer?

We've got some helpful tips and tricks to get you started on your MILK journey. Whether you need help navigating our Design Studio or you'd simply like some creative inspiration, you can find it below.

Find the right product for you

Finding the right product for you starts with knowing the difference between our Photo Books and Photo Albums. Discover our blog article to help you make the right choice for your story.

Our Compare Our Range page is also helpful for comparing product qualities and specifications.

Master our Design Studio

Get the hang of our innovative Design Studio with the help of our tutorial video series. Create in 6 easy steps using the MILK Design Studio on our site, or try our Project Extension for Apple Photos on Mac.

How to create on mobile

Our Design Studio is available on desktop and mobile devices and is cross-platform, meaning you can alternate between devices as you create. Discover how to create on mobile in 5 easy steps.