Product Overview
VOC Essentials is a Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. VOC Essentials helps you learn from customers and employees, predict behavior and power actions that generate unwavering loyalty and financial growth. The package includes software, best practice configurations, turnkey deployment, and enablement materials that fully leverage the power of ConcentrixCX. It also features leading survey technology, live-time reporting, customer alerts, case management tools, satisfaction metrics, and text analytics all designed to optimize customer engagement and experiences.
Not specified